Shipping

All jewelry is proudly designed and made in the USA using sustainable and ethical production practices. Our jewelry is made-to-order in house by our small team of two.

• Bronze & silver pieces may take 2-3 weeks to ship
• Solid gold pieces may take 2-4 weeks to ship
• Custom jewelry takes 4-8 weeks to complete

Please email us if you need something on a timeline and we will let you know if we can accommodate you.

Our default shipping method is UPS with tracking & Insurance. The rate will be calculated at checkout. Free shipping is available for orders of $500+. Orders over $500 require signature to make the insurance valid so please plan accordingly to receive your package. 

International orders are shipped via UPS or DHL ECommerce. Transit times can vary from 3-10 business days.  International buyers are responsible for paying any import fees or tariffs levied by their country. We cannot estimate what these fees will be as they vary by country. Once a package leaves the United States, we have no responsibility for it.

Dea Dia is not responsible for lost packages or items marked as delivered. However, please reach out to us if a package is delayed in transit or marked as delivered and you have not received it. We will make every attempt to help you locate it or file an insurance claim to get the order replaced.

All jewelry is mailed in a foil branded box or satin bag and ready for gift giving. 

Your patience is always appreciated and you are welcome to reach out for a shipping update to [email protected]

Returns & Exchanges

Because we are a small, slow-fashion jewelry brand and most of our items are made-to-order for you, we do not offer refunds. 

We recommend that you get your fingers sized at a local jeweler or order a ring sizer before ordering rings. Any exchanges due to sizing issues may incur a resizing fee.

On a case by case basis, we may offer store credit or exchanges. Any items returned must be unworn and returned in the original packaging at the customer's expense within 7 days of receipt.

Solid gold, custom and sale jewelry is final sale. If a ring doesn't fit you, we recommend taking it to a local jeweler to be resized as this process is much easier to do in person.

Questions can be directed to [email protected]

Damaged Items

While we inspect all items carefully before we ship, should an item show up broken or defective we will be glad to issue you a replacement or repair it and get it back to you. If this is the case, please let us know within 3 days of receiving your purchase. Items must be returned within 7 days.

Cancellations

Should you request an order to be cancelled after more than 12 hours have passed, we reserve the right to charge a cancellation fee of 15% of the order. We put items into production immediately upon receiving your order; most of our styles are made-to-order since we are a small business. Your understanding is appreciated!