Store Policies - Shipping, Returns & Cancellations

Shipping

- We pay for shipping on orders of $200+ in the USA

- Our default shipping is USPS ground + insurance for $8. Other shipping options include Priority Mail or UPS

- Canadian orders are shipped via First Class Mail International or DHL Surepost and can take 1-2 weeks to arrive

- International buyers are responsible for paying any import fees or tariffs levied by their country. We cannot estimate what these fees will be as they vary by country. Once a package leaves the United States, we have no responsibility for it.

- Dea Dia is not responsible for lost packages or items marked as delivered. Please make sure you have your items delivered to a secure location. If an item is missing in transit, please contact us as we can try to put a trace on the package or file an insurance claim and send out a new order

All jewelry is mailed in a foil branded box or satin bag and ready for gift giving. Each item is made by hand to order and is processed in the order in which it it is received. As each piece is handmade and we are a small studio, orders may take up to 4 weeks to ship if an item is out of stock. If an item is in stock and available, we will always try our best to ship with in 3 days. Your patience is always appreciated and you are welcome to reach out for a shipping update to [email protected]

Returns/Exchanges

To initiate an exchange or store credit please click here.

We want you to be happy with your purchase and we know shopping online can be hard. We offer US customers $5 exchanges for different sizes or store credit within 14 days of receiving your item on most unworn, like-new merchandise. American customers may initiate your exchange through our self-serve return portal. Foreign customers (Canada, UK, etc.)  must cover their own shipping costs and should initiate the return process via email since we do not have the ability to create return labels from other countries. Questions can be directed to [email protected]

Because we are a small, slow-fashion jewelry brand and many of our items are  made-to-order, we do not offer refunds at this time but do offer exchanges and store credit.

Any sample/archive sale items, items purchased with a discount of 35% or greater, fine jewelry & customized items are FINAL SALE.

Damaged Items

While we inspect all items carefully before we ship, should an item show up broken or defective we will be glad to issue you a replacement or repair it and get it back to you. If this is the case, please let us know within 3 days of receiving your purchase. 

Cancellations

Should you request an order to be cancelled after more than 12 hours have passed, we reserve the right to charge a cancellation fee of 25% of the order. We put items into production immediately upon receiving your order; many of our styles are made-to-order since we are a small business. Your understanding is appreciated!